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Prepare For Your Kirkland Hotel Getaway

Wondering if you can bring your furry friend along, or what time you can check-in? Get the details on our hotel below, and give us a call at 425.284.5800 if you don't see the information you're looking for here.



General

What time are check-in and check-out?

Check-in is 4:00 pm, and check-out is noon. If you would like a later departure time, please contact Guest Services on the morning of your departure date. We will do our best to accommodate you. Additional charges may apply.

Do you offer early check-in or late check-out?

Early check-in and late check-out are based on availability. Please make arrangements for early arrival or late check-out in advance. If we are unable to accommodate your request, your luggage can be stored for you. 

Do you offer free shuttle service to and from the airport?

No, we do not offer a shuttle service to and from the airport. We have temporarily suspended our 10-mile radius complimentary shuttle service until further notice. Please contact the hotel directly for updates at 425.284.5800. We apologize for the inconvenience.

How much do you charge for Wi-Fi internet access?

Wi-Fi access is complimentary.

What are the options for parking?

We offer valet parking at $25 per night with in-and-out privileges.

Are pets allowed?

Dogs are welcome at The Heathman Hotel Kirkland for a non-refundable fee of $30 per stay. Dog-friendly rooms are limited and subject to availability. Advance reservations are required, and all stays including a canine must adhere to our dog guidelines.

Can I store my bags before I check-in or after I check-out?

Yes, the front desk will hold them for you until you're ready.

Do you offer extra beds or cribs?

Rollaway beds in select room types, cribs, and pack-and-plays are available with advance notice and no additional fee.

Is smoking allowed on property?

The Heathman Hotel Kirkland is a non-smoking facility. A non-negotiable smoking fee of $250+ will be charged to your room should any evidence of smoking be found in your room.

What is your loyalty program?

The Heathman Hotel Kirkland is a partner of Stash Hotel Rewards, the independent traveler's rewards program, where you can earn and redeem points for free stays at one-of-a-kind, top-rated independent hotels in the U.S., Mexico, and Caribbean. Membership is easy, flexible, and (best of all) free. Learn more about Stash Hotel Rewards here.

What are your current safety and health guidelines?

The health and safety of our guests and team members is our top priority. Please visit our Health and Safety page to review policies and protocols in detail.


Reservations

What is the guestroom cancellation policy?

To address the current COVID-19 situation, we've adapted our cancellation policy for any reservation through August 31, 2020, which can be changed or canceled without penalty by 4:00 pm 24 hours prior to arrival. Please call our reservations team at 425.284.5800 to make changes or cancellations.

For new bookings after August 31, 2020, reservations must be canceled by 4:00 pm 24 hours prior to arrival to receive a refund. Reservations canceled after 4:00 pm 24 hours prior to arrival will be charged for the first night plus tax. Cancellations less than 24 hours will be charged for a one-night stay plus tax. If your reservation was pre-paid, it is non-refundable.

What are the taxes on my reservation?

They are 10.1% sales tax and 2.3% lodging tax.

Is there a minimum age requirement to check-in?

Yes, guests must be 21 years of age or older to check-in.

What is the credit authorization at check-in?

At check-in, an authorization will be placed on your credit card for the total amount of your reservation rate plus tax and an additional $100 USD per night in anticipated incidental charges. A valid credit card authorized to cover room and tax, plus $100 USD per night for incidentals, must be presented upon check-in. You may pay your final amount owed via credit card or cash upon departure. If you will not be checking in, but would like to pay for a guest's stay, please contact reservations at 425.284.5800. Guests are not required to settle their account with the credit card used at time of check-in.

Does the hotel have ADA accessible rooms?

Yes, we have several room types available. Please click here to review our accessible room types and hotel features.

I have questions about my bill. Who do I call?

Please contact our front office team at FrontOffice@heathmankirkland.com.

I booked on a website other than the heathmankirkland.com and I need to make a change to my reservation. How do I do this?

Please contact the website where your original reservation was created to make changes to your stay. These changes will then be reflected in our system.


Amenities

What are the hours of the restaurant?

Hearth hours can be found here.

Do you have a fitness center? If so, what are the hours, and what kind of equipment does it have?

For the safety of our guests and team members, we have temporarily closed the fitness center until further notice. Please contact the hotel directly for updates at 425.284.5800. We apologize for the inconvenience.

Do you have a business center?

We have a business kiosk with one computer and a printer for complimentary use in the lower lobby.

I want flowers, chocolates, champagne, gifts sent to the guestroom, how can I do this?

We happy to assist with these requests, please give us a ring at 425.284.5800 to discuss available options.



While You're Here

What's the best way to settle my account?

All personal accounts are payable at or before checkout time. We gladly accept VISA, MasterCard, American Express and Discover Card. And of course, we will accept cash.

When is housekeeping service?

Service is Monday 8:00 AM to 4:30 PM, Tuesday through Saturday 8:00 AM to 9:00 PM, and Sunday 9:00 AM to 5:30 PM. To decline the service, touch the electronic “Do Not Disturb” button next to your door. Housekeeping services will be offered according to guest preference for daily, drop or no service. For any special requests, please contact Guest Services. 

Do you offer dry cleaning and laundry services?

For the safety of our guests and team members, we have temporarily suspended dry cleaning and laundry services. We apologize for the inconvenience.

What are the instructions to use the guestroom telephone?

Dial 8 + room number for calls to guest rooms. For external calls, dial 9 + then the number (including area code)for an outside line.

Where can I get ice for my guestroom?

Ice is available 24-hours upon request. If you need assistance with ice, please call or visit Guest Services.

Why isn't my room number printed on my keys?

For your safety, security, and privacy please note that your room number is not imprinted on your key card.

What are the instructions for the in-room safe?

Place your object(s) in the safe and close the door. Enter a four-digit code of your choice, then press (*) to lock. Numbers will appear as you enter them, and the code will be displayed again, in full, for two seconds after you press (*) and the safe is locked. Please contact Guest Services with any questions.

I lost an item or I found an item, what should I do?

If you lose or find an item, please immediately contact Guest Services for assistance.

Do you offer luggage assistance?

Yes, we would be delighted to assist, please contact Guest Services and one of our team members will assist you.

Are you able to mail something for me?

Out-bound mail may be left at the Front Desk for pick up. You may purchase postage stamps as well. If you require UPS, FedEx, or International shipping, please contact Guest Services.

What are the instructions for the guestroom thermostat?

Our intelligent environmental control thermostats conserve energy while allowing you to set the temperature at your personal preference. Use the small button on the left side to select Fahrenheit or Celsius. Move the temperature setting up or down with the arrows. Please note: opening the doors will turn off the heat and air conditioning. The temperature displayed on the thermostat screen may vary between two degrees over and three under your setting.

What are the instructions to utilize the patio door?

  • Our tilt and turn patio doors allow guests to enjoy a light breeze or full access to the balcony. With one turn of the handle, the door can be tilted inwards, allowing light airflow. With the second turn, open fully inwards for maximum fresh air.
    • Turn the handle to the horizontal position to operate the door, as you would normally, for entry and exiting.
    • Turn the handle upwards, and the upper part of the door tilts slightly inward to allow safe and easy ventilation.
    • Turn the handle down to close and lock the door.
  • Please note the air conditioning or heater will not work if the patio door is open.

What are the hotel's emergency procedures?

We have several emergency procedures ready for guests.

What restaurants, bars, attractions, and shopping are nearby?

With our ideal location in Kirkland, you are moments away from local wine tastings, lakefront activities, charming boutiques, and more.