Prepare For Your Kirkland Hotel Getaway
Wondering if you can bring your furry friend along, or what time you can check-in? Get the details on our hotel below, and give us a call at 425.284.5800 if you don't see the information you're looking for here.
What time are check-in and check-out?
If early arrival or later departure is needed, please contact Guest Services. We will do our best to accommodate you. Additional charges may apply.
Do you offer early check-in or late check-out?
How much do you charge for Wi-Fi internet access?
What are the options for parking?
Can I store my bags before I check-in or after I check-out?
Do you offer extra beds or cribs?
What is your loyalty program?
What are your current safety and health guidelines?
What is the guestroom cancellation policy?
For new bookings after March 31, 2021, reservations must be canceled by 4:00 pm 24 hours prior to arrival to receive a refund. Reservations canceled after 4:00 pm 24 hours prior to arrival will be charged for the first night plus tax. Cancellations less than 24 hours will be charged for a one-night stay plus tax. If your reservation was pre-paid, it is non-refundable.
Are pets allowed?
Is smoking allowed on property?
What are the taxes on my reservation?
Is there a minimum age requirement to check-in?
What is the credit authorization at check-in?
How many guests are allowed per guestroom or suite?
- Classic King - sleeps 2
- Classic King ADA - sleeps 2
- Balcony King - sleeps 2
- Balcony Two Queens - sleeps 4
- Prelude King - sleeps 4
- Symphony Suite - sleeps 4
- Renaissance Suite - sleeps 4
- Gallery Suite - sleeps 4
- Terrace Suite - sleeps 4
- Heathman Suite - sleeps 5
Does the hotel have ADA accessible rooms?
I have questions about my bill. Who do I call?
I booked on a website other than the heathmankirkland.com and I need to make a change to my reservation. How do I do this?
What are the hours of the restaurant?
Hearth hours can be found here.
Do you have a fitness center? If so, what are the hours, and what kind of equipment does it have?
Yes, our fitness center is open 24/7, located in the lower lobby, and offers a variety of exercise equipment, including a Peloton, free weights, treadmills, and more.
Do you have a business center?
We have a business kiosk with one computer and a printer for complimentary use in the lower lobby.
I want flowers, chocolates, champagne, gifts sent to the guestroom, how can I do this?
We happy to assist with these requests, please give us a ring at 425.284.5800 to discuss available options.
Can you please share information regarding the hotel's accessibility?
While You're Here
What's the best way to settle my account?
All personal accounts are payable at or before checkout time. We gladly accept VISA, MasterCard, American Express and Discover Card. And of course, we will accept cash.
When is housekeeping service?
Service is offered daily from 8:00 AM to 4:00 PM. To decline the service, touch the electronic �Do Not Disturb� button next to your door. For any special requests, please contact Guest Services.
Do you offer dry cleaning and laundry services?
For the safety of our guests and team members, we have temporarily suspended dry cleaning and laundry services. We apologize for the inconvenience.
What are the instructions to use the guestroom telephone?
Dial 8 + room number for calls to guest rooms. For external calls, dial 9 + then the number (including area code)for an outside line.
Where can I get ice for my guestroom?
Ice is available 24-hours upon request. If you need assistance with ice, please call or visit Guest Services.
Why isn't my room number printed on my keys?
For your safety, security, and privacy please note that your room number is not imprinted on your key card.
What are the instructions for the in-room safe?
Place your object(s) in the safe and close the door. Enter a four-digit code of your choice, then press (*) to lock. Numbers will appear as you enter them, and the code will be displayed again, in full, for two seconds after you press (*) and the safe is locked. Please contact Guest Services with any questions.
I lost an item or I found an item, what should I do?
If you lose or find an item, please immediately contact Guest Services for assistance.
Do you offer luggage assistance?
Yes, we would be delighted to assist, please contact Guest Services and one of our team members will assist you.
Are you able to mail something for me?
Out-bound mail may be left at the Front Desk for pick up. You may purchase postage stamps as well. If you require UPS, FedEx, or International shipping, please contact Guest Services.
What are the instructions for the guestroom thermostat?
Our intelligent environmental control thermostats conserve energy while allowing you to set the temperature at your personal preference. Use the small button on the left side to select Fahrenheit or Celsius. Move the temperature setting up or down with the arrows. Please note: opening the doors will turn off the heat and air conditioning. The temperature displayed on the thermostat screen may vary between two degrees over and three under your setting.
What are the instructions to utilize the patio door?
- Our tilt and turn patio doors allow guests to enjoy a light breeze or full access to the balcony. With one turn of the handle, the door can be tilted inwards, allowing light airflow. With the second turn, open fully inwards for maximum fresh air.
- Turn the handle to the horizontal position to operate the door, as you would normally, for entry and exiting.
- Turn the handle upwards, and the upper part of the door tilts slightly inward to allow safe and easy ventilation.
- Turn the handle down to close and lock the door.
- Please note the air conditioning or heater will not work if the patio door is open.
What are the hotel's emergency procedures?
We have several emergency procedures ready for guests.
What restaurants, bars, attractions, and shopping are nearby?
With our ideal location in Kirkland, you are moments away from local wine tastings, lakefront activities, charming boutiques, and more.