Frequently Asked Questions

Prepare For Your Kirkland Hotel Getaway

Wondering if you can bring your furry friend along, or what time you can check-in? Get the details on our hotel below, and give us a call at 425.284.5800 if you don't see the information you're looking for here.

General

What time are check-in and check-out?

Guaranteed Check-in is at 4:00 pm, and check-out is 12:00 pm (noon).

If you would like a later departure time, please contact Guest Services on the morning of your departure date. We will do our best to accommodate you. Additional charges may apply.

If you would like an early arrival, please contact Guest Services on your arrival date to have your room prioritized. All rooms available before 12pm will incur a $50 Early Check-in Fee.

Do you offer early check-in or late check-out?

Early check-in and late check-out are based on availability. Please make arrangements for early arrival or late check-out in advance. If we are unable to accommodate your request, your luggage can be stored for you.

How much do you charge for Wi-Fi internet access?

Wi-Fi access is complimentary. However, it is a public network.

What are the options for parking?

We offer valet parking at $25 per night with in-and-out privileges. Please drive your car up to our valet zone at our hotel entrance, where our guest services team can assist you. If you prefer self-parking, here are options in the local area.

Can I store my bags before I check-in or after I check-out?

Yes, the front desk will hold them for you until you're ready.

Do you offer extra beds or cribs?

Rollaway beds, cribs, and pack-and-plays are available for certain room types with advanced notice at no additional fee.

What is your loyalty program?

The Heathman Hotel Kirkland is a partner of Stash Hotel Rewards, the independent traveler's rewards program, where you can earn and redeem points for free stays at one-of-a-kind, top-rated independent hotels in the U.S., Mexico, and Caribbean. Membership is easy, flexible, and (best of all) free. Learn more about Stash Hotel Rewards here.

What are your current safety and health guidelines?

The health and safety of our guests and team members is our top priority. Please visit our Health and Safety page to review policies and protocols in detail.

Policies

What is the guestroom cancellation policy?

Reservations must be cancelled by 4:00 pm 24 hours prior to arrival without penalty. Cancellations less than 24 hours will be charged for a one-night stay plus tax. If the reservation was prepaid, the reservation is non-refundable. Please call our reservations team at 425.284.5800 to make changes or cancellations.

Are pets allowed?

Dogs are welcome at The Heathman Hotel Kirkland for a non-refundable fee of $30 per stay. Dog-friendly rooms will be located on our lower floors and are limited and subject to availability. Advance reservations are required, and all stays, including a canine, must adhere to our dog guidelines.
Additionally, The Heathman does offer pet-free rooms for our guests with allergy concerns.

Is smoking allowed on property?

The Heathman Hotel Kirkland is a non-smoking facility. A non-negotiable smoking fee of $250+ will be charged to your room should any evidence of smoking be found in your room. Any smoking visitors will be asked to be at least 25ft away from our hotel entrance.

Reservations

What are the taxes on my reservation?

They are 10.1% sales tax and 2.3% lodging tax.

Is there a minimum age requirement to check-in?

Yes, guests must be 21 years of age or older to check-in.

What is the credit authorization at check-in?

At check-in, an authorization will be placed on your credit card for the total amount of your reservation rate plus tax and an additional $100 USD per night in anticipated incidental charges. Upon check-in, a valid credit card authorized to cover room and tax, plus $100 USD per night for incidentals, must be presented. Upon departure, you may pay your final amount owed via credit card or cash. If you will not be checking in but would like to pay for a guest's stay, please contact the front desk at 425.284.5800 ext. 0 to be sent an online payment link for credit authorization forms (SOMI). Guests are not required to settle their account with the credit card used at the time of check-in.

If a guest chooses to use a debit card as their card on file, please note that a full deposit will be taken, and after departure, a refund will be processed for any unused incidentals in 7-10 business days.

How many guests are allowed per guestroom or suite?

The guestrooms and suites below allow the following number of guests

Classic King - sleeps 2
Classic King ADA - sleeps 2
Balcony King - sleeps 2
Balcony Two Queens - sleeps 4
Prelude King - sleeps 4
Symphony Suite - sleeps 4
Renaissance Suite - sleeps 4
Gallery Suite - sleeps 4
Terrace Suite - sleeps 4
Heathman Suite - sleeps 5

All suites include a King-sized bed and sofa bed option.

Does the hotel have ADA accessible rooms?

Yes, we have several room types available. Please click here to review our accessible room types and hotel features.

I have questions about my bill or need a receipt. Who do I call?

Please contact our front office team at FrontOffice@heathmankirkland.com or call Guest Services at 425.284.5800 (ext.0).

I booked on a website other than the heathmankirkland.com and I need to make a change to my reservation. How do I do this?

Please contact the website where your original reservation was created to make changes to your stay. These changes will then be reflected in our system.

Amenities

What are the hours of the restaurant?

Hearth hours can be found here. Our in-room dining hours will match Hearth.

Where can I see a menu?

Updated menus can be seen on our Hearth webpage here. Reservations are highly recommended for dine-in service. Call Hearth on your in-room phone for any questions!

Do you have a fitness center? If so, what are the hours, and what kind of equipment does it have?

Yes, our fitness center is open 24/7, located in the lower lobby, and offers a variety of exercise equipment, including a Peloton, free weights, treadmills, and more. You may access the fitness center with your room key.

Do you have a business center?

We have a business kiosk with one computer and a printer for complimentary use in the lower lobby.

How do I send a gift to a guestroom? (I.e. chocolate, flowers, champagne, etc.)

Our guest services team is happy to assist with these requests at 425.284.5800 (ext.0). They will be able to discuss available options & pricing.

Accessibility

Can you please share information regarding the hotel's accessibility?

Yes, for more information, please visit our Accessibility page.

While You're Here

What's the best way to settle my account?

All personal accounts are payable at or before checkout time. We gladly accept VISA, MasterCard, American Express, and Discover Cards. And of course, we will accept cash. Please stop by the front desk on your way out for a copy of your final bill.

How do I request housekeeping service?

Service is available daily from 8:00 AM to 4:00 PM upon request. Notify the Front Desk when you would like service before 12:00 pm or if you prefer daily service. All guests must be vacated for our housekeeping team to perform the service. To decline the service, touch the electronic "Do Not Disturb" button next to your door.

For any special requests, please contact Guest Services.

Do you offer dry cleaning and laundry services?

We currently do not offer dry cleaning and laundry services. We apologize for the inconvenience. Please speak to the Front Desk for any recommendations.

What are the instructions to use the guestroom telephone?

Dial 8 + room number for calls to guest rooms. For external calls, dial 9 + then the number (including area code) for an outside line.

Where can I get ice for my guestroom?

Ice is available 24-hours upon request. If you need assistance with ice, please call or visit Guest Services.

Why isn't my room number printed on my keys?

For your safety, security, and privacy please note that your room number is not imprinted on your key card.

What are the instructions for the in-room safe?

Place your object(s) in the safe and close the door. Enter a four-digit code of your choice, then press (*) to lock. Numbers will appear as you enter them, and the code will be displayed again, in full, for two seconds after you press (*) and the safe is locked. Please contact Guest Services with any questions.

I lost an item or I found an item, what should I do?

If you lose or find an item, please immediately contact Guest Services for assistance by dialing 425.284.5800 (ext.0).

Do you offer luggage assistance?

Yes, we would be delighted to assist, please contact Guest Services and one of our team members will assist you.

Are you able to mail something for me?

Out-bound mail may be left at the Front Desk for pick up. You may purchase postage stamps as well. If you require UPS, FedEx, or International shipping, please contact Guest Services by dialing 425.284.5800 (ext.0).

What are the instructions for the guestroom thermostat?

Our intelligent environmental control thermostats conserve energy while allowing you to set the temperature at your personal preference. Use the small button on the left side to select Fahrenheit or Celsius. Move the temperature setting up or down with the arrows. Please note: opening the doors will turn off the heat and air conditioning. The temperature displayed on the thermostat screen may vary between two degrees over and three under your setting.

What are the instructions to utilize the patio door?

Our tilt-and-turn patio doors allow guests to enjoy a light breeze or full access to the balcony. With one turn of the handle, the door can be tilted inwards, allowing light airflow. With the second turn, open fully inwards for maximum fresh air.

Turn the handle to the horizontal position to operate the door, as you would normally do, for entry and exit.
Turn the handle upwards, and the upper part of the door tilts slightly inward to allow safe and easy ventilation.
Turn the handle down to close and lock the door.

Please note the air conditioning or heater will not work if the patio door is open.